MAXTech Lead Concierge

MAXTech Lead Concierge

Leads are important for a successful and thriving business, but not all leads are created equal. You put a lot of time and financial investment into online leads, often just to end up with dead ends. MAXTech Lead Concierge aims to keep your pipeline full of conversation-ready leads while reducing the time and effort it takes to find them.

With Lead Concierge, real people contact leads within 24 hours of their inquiry (96% of the time compared to 19% of the time without). Additionally, Lead Concierge produces more two-way conversations with leads (36% compared to 4% without).

Speed and enhanced nurturing make a difference: Since launching in August 2024, leads assigned to agents from Lead Concierge are closing at a rate of 1.8% — higher than the National Association of REALTORS® estimated conversion rate of 0.4%-1.2%.

Ready to embrace a new way of doing business? Here, you’ll find information on the Lead Concierge program, including how it works, how leads are routed and how it benefits you.

A fast response is key to any agent’s success. For your REMAX listings, you always get the first opportunity to connect with new leads. If you’re unable to reach them, Lead Concierge steps in to nurture the relationship for up to a year, ensuring no opportunity slips through the cracks.

For non-REMAX listing leads, Lead Concierge cuts through the noise — qualifying and nurturing only those who are truly ready for a conversation — so you can focus on the prospects that matter most.

It’s REMAX excellence going to work for you. Since August 2024, over 26,000 leads have been deemed eligible for agents through Lead Concierge.² Want a piece of the action? Opt in and let Lead Concierge work for you.

1.Based on a 2025 analysis of agents in US owned regions who joined REMAX prior to August 2024, comparing productivity data of agents opted in to Lead Concierge to those who are not opted in.
2. Based on an October 2025 analysis of Lead Concierge pipeline data since August 2024.

Lead Concierge Now Supports Contact Forms on remax.com = Fewer Low-Quality Leads and More Closings

78% of buyers work with the first agent they contact. Lead Concierge, now supporting contact forms on remax.com takes the load off. You can have confidence that someone is reaching out to your leads when you can’t. You could get more business without doing more work. It’s the best of both worlds. While Lead Concierge handles the initial contact, you can focus on your serious clients and those who need more attention.

Less Spam. More Time. No Brainer. 

Lead Concierge filters, validates inquiries and qualifies leads, which saves you from wasting time on spam leads. Work with real consumers ready to engage. Agents who have opted into Lead Concierge average four more transactions a year and earned $31,000 a year more than those who didn’t.1

Lead Concierge Best Practices

Get the Most from Lead Concierge: 3 Tips for Best Practices

  • Add your mobile number to your MAXProfile.
  • Respond to notifications ASAP (within 5 minutes).
  • Keep your MAXTech® powered by BoldTrail CRM updated.

How Agents Can Opt-In to Lead Concierge

To start utilizing the MAXTech Lead Concierge team,
you first must opt-in to the program.

To do this, follow the steps below:

  • Go to MAXTech powered by BoldTrail
  • Navigate to the Marketplace from the left-side navigation menu
  • Click on the MAXTech Lead Concierge tile

(Only available in participating states in the U.S.)

MAXTech Lead Concierge Resources